Frequently Asked Questions 🐾
Everything you need to know about Zoomy! Treats — orders, shipping, ingredients, and more.
Common Questions
What are Zoomy! Treats made of?
Our treats are made with 100% real, whole-food ingredients — no fillers, no artificial preservatives, and zero added junk. Each recipe is freeze-dried or superfood-infused to lock in nutrients.
Are Zoomy! Treats safe for both dogs and cats?
Yes! Most of our treats are formulated for both dogs and cats. Each product page clearly indicates which pets the treat is designed for.
How long does shipping take?
Orders are processed and shipped within 1–2 business days. Delivery typically takes 2–9 business days depending on your location. We ship nationwide across the Philippines.
Do you offer free shipping?
Yes! Enjoy free shipping on all orders over ₱1,000.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status from your account page.
How should I store the treats?
Store treats in a cool, dry place away from direct sunlight. Once opened, seal the bag tightly or transfer to an airtight container. Shelf life is 6–12 months unopened.
Are there any allergens I should know about?
Each product page lists all ingredients. We offer a variety of proteins (beef, chicken, duck) so you can choose what works best for your furbaby's dietary needs.
How do I apply a voucher code?
A voucher code can be applied by entering the code in the Checkout page.
Membership Perks
Level up your furbaby’s treats. Unlock exclusive rewards and premium experiences as you shop.
| Perk | Gold TierFree Account | Platinum TierSpend ₱2,000/year |
|---|---|---|
| Instant Discount | 15% Off every order | 15% Off every order |
| Shipping Perk | Standard shipping rates | Free Shipping on all orders |
| Birthday Gift | ₱100 Birthday Voucher | ₱300 Birthday Voucher |
| First Order Gift | Free item on your first ₱500+ order | Free item on your first ₱500+ order |
| Early Access | Standard access to new collections | 24-Hour Early Access to collections |
| Returns | Standard 7-day local returns | Extended 15-day hassle-free returns |
*Working days excludes Sundays and Holidays.
Membership status is evaluated annually based on cumulative spend. Vouchers and early access links will be sent via registered email and available in the “My Rewards” section of your account. Standard returns policy applies to all non-perishable items.
Have questions about your tier status? Our Customer Care team is here to help you maximize your rewards. You can reach out to us via the in-app chat or email us at info@zoomytreats.com.
Please expect a slight delay in tier updates during major sale events. Your spend will be automatically tracked and your status will be updated within 24–48 hours of order fulfillment.
Still have questions?
Contact Us