Terms of Service
Welcome to Zoomy For Pets. These Terms of Service ("Terms") govern your access to and use of our website, online store, mobile experiences, messaging channels, social commerce pages, and related products and services operated by Cedar Tree Brand Ventures Inc. under the Zoomy For Pets brand.
By accessing our services, creating an account, placing an order, or otherwise using our platform, you agree to these Terms, together with our Privacy Policy, Shipping Information, Returns and Refunds Policy, and any other policies we may publish from time to time. If you do not agree, please discontinue use of our services.
1. Who We Are
Zoomy For Pets is a consumer brand operated by Cedar Tree Brand Ventures Inc. References to "Zoomy For Pets," "we," "us," or "our" mean Cedar Tree Brand Ventures Inc. and its affiliates, authorized representatives, successors, and assigns where applicable. These Terms apply to all visitors, customers, purchasers, account holders, and users of our services.
2. Eligibility and Accounts
You must have legal capacity under applicable law to enter into transactions and use services requiring registration. If you create or use an account, you agree to:
- Provide accurate, complete, and current information.
- Keep your details updated.
- Maintain the confidentiality of your login credentials.
- Accept responsibility for activity under your account.
- Notify us promptly of suspected unauthorized use.
We may suspend, restrict, or terminate accounts, reclaim usernames, or refuse access where we reasonably believe there is fraud, misuse, duplicate abuse, security risk, false information, policy violations, or other legitimate business reasons.
3. Acceptable Use
You agree to use our services lawfully and in good faith. You must not:
- Use the platform for fraud, unlawful conduct, or abusive behavior.
- Submit false, misleading, or unauthorized information.
- Impersonate another person or entity.
- Interfere with site operations, systems, or security features.
- Use bots, scraping tools, automation, or unauthorized data extraction tools.
- Exploit pricing errors, promotions, referral systems, or loopholes.
- Resell products in a manner that harms our brand or violates law.
- Upload malicious code or harmful material.
- Infringe our intellectual property or the rights of others.
4. Products, Pricing, and Availability
We aim to keep product information accurate and updated. However, errors, delays, omissions, stock discrepancies, display variations, packaging updates, and specification changes may occur.
We reserve the right, where permitted by law, to:
- Correct pricing, content, or listing errors.
- Change products, ingredients, packaging, sizes, bundles, or specifications.
- Adjust prices, shipping fees, promotions, or discounts.
- Limit quantities per person, household, address, account, or order.
- Discontinue products, campaigns, or offers.
- Decline or cancel orders due to stock shortages, payment issues, suspected fraud, abuse patterns, system errors, or operational constraints.
Submitting an order does not mean it has been accepted. Orders are accepted only once processed and confirmed for fulfillment. If an order is cancelled after payment, eligible amounts will be refunded through an appropriate method.
5. Placing an Order
When you place an order, you submit a request to purchase products subject to these Terms.
- Orders remain subject to review, availability, payment verification, fraud checks, and acceptance by Zoomy For Pets.
- We may accept, decline, limit, or cancel orders at any time before fulfillment for legitimate reasons.
- You are responsible for ensuring that all order details, contact information, delivery information, and payment information are accurate and complete at the time of purchase.
6. Payments and Billing
- Methods: We may offer various payment methods, including cards, e-wallets, bank transfers, cash-on-delivery, or other methods made available.
- Authorization: You represent that you are authorized to use the selected payment method and that information submitted is valid.
- Third Parties: Payments may be processed by independent providers and are subject to their terms and security checks. We are not responsible for banking delays or gateway failures beyond our control.
- Refusal: We reserve the right to refuse or cancel transactions involving suspected fraud, abuse, or unresolved prior balances.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping Information page, which forms part of these Terms.
- Delivery timelines are estimates and are not guaranteed.
- You are responsible for providing accurate delivery details. Incorrect details or unreachable recipients may result in returns or additional charges.
- Risk of loss or damage transfers upon successful delivery or lawful handover to the designated recipient.
8. Returns, Refunds, Exchanges, and Cancellations
Returns, refunds, replacements, exchanges, and cancellations are governed by our Returns and Refunds Policy, which forms part of these Terms.
- Eligibility varies by product type, order status, and condition of goods.
- Orders may no longer be cancelled once packed, endorsed to courier, or shipped.
9. Intellectual Property
All content including trademarks, trade names, logos, branding, text, graphics, designs, photos, and software is owned by or licensed to Zoomy For Pets.
- No right, title, or interest is transferred to you except the limited right to use our services for personal, non-commercial purposes.
- You may not copy, reproduce, distribute, modify, or commercially exploit our content without prior written consent.
10. Privacy and Data Use
Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which forms part of these Terms. By using our services, you acknowledge that your information may be processed in accordance with our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Zoomy For Pets, Cedar Tree Brand Ventures Inc., and their affiliates shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits or data) arising from the use of our services.
To the extent permitted by law, our aggregate liability for any claim shall not exceed the amount actually paid by you for the specific affected order.
12. Termination and Suspension
We may suspend, restrict, or terminate your account or access without notice where we determine it is necessary to protect our business or customers. This includes:
- Violation of these Terms or policies.
- Fraud or payment irregularities.
- Misuse of promotions, vouchers, or referrals.
- Repeated failed deliveries.
- Security threats or harmful conduct.
Termination does not affect rights or obligations that by nature should survive, including payment obligations and liability limitations.
13. Changes to These Terms
We may modify these Terms at any time. Updated Terms become effective upon posting.
- Your continued use of our services after updates take effect constitutes acceptance of the revised Terms.
- We may provide additional notice for material changes, but failure to receive notice does not invalidate effective updates.
14. Governing Law and Dispute Resolution
- Jurisdiction: These Terms shall be governed by the laws of the Republic of the Philippines.
- Resolution: Parties agree to first attempt informal resolution through direct communication.
- Venue: Any unresolved dispute shall be brought exclusively before the proper courts of Metro Manila, Philippines.
15. General Legal Terms
- Severability: If any provision is found invalid, the remaining provisions remain enforceable.
- No Waiver: Failure to enforce any right does not constitute a waiver of that right.
- Entire Agreement: These Terms (and incorporated policies) constitute the entire agreement between you and Zoomy For Pets.
16. Contact Us
For questions regarding these Terms, orders, or our services, you may contact us at:
Email: info@cedartreebrands.com