Help Center 🐾

Visit our website and click "Log In." Enter your email address and we'll send you a secure login link. No password needed — just click the link in your email to access your account.

Click "Log In" and enter your email address. We'll send a magic link to your inbox. Click the link to sign in instantly. The link expires after a short time, so use it promptly.

Check your spam or junk folder. Make sure you entered the correct email address. If it still hasn't arrived after a few minutes, try again or contact support at info@zoomytreats.com.

Log in and go to My Account > Profile. You can update your first name, last name, and phone number there.

Email addresses are linked to your account identity and cannot be changed self-service. Please contact us at info@zoomytreats.com if you need assistance.

Contact us at info@zoomytreats.com with your request and we'll process it for you.

Log out, clear your browser cache, and try again. If the problem continues, contact support at info@zoomytreats.com.

Browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details and choose your payment method to complete the order.

Log in and go to My Account > Orders to see all past and current orders.

We accept GCash, card payments (credit/debit), and bank transfer.

This can happen due to incorrect payment details, insufficient balance, or a bank-side issue. Double-check your details and try again. If the issue persists, contact your bank or reach out to us.

Wait 3–5 business days for your bank or e-wallet to process the reversal. If the charge doesn't disappear, contact us at info@zoomytreats.com with your receipt.

We ship nationwide across the Philippines. Remote, island, or limited-service areas may take longer depending on courier routing.

Estimated timelines from Metro Manila: Metro Manila 1–3 days · Luzon/GMA 2–5 days · Visayas 5–9 days · Mindanao 6–9 days. These are estimates and may vary.

Once your order is dispatched, you'll receive a tracking number via email or SMS. Use it to track your parcel through the courier's website. Tracking updates may take some time to appear after dispatch.

Check your tracking number first. If tracking shows no updates or the order appears lost, contact us at info@zoomytreats.com with your order number and we'll investigate.

Address changes are not guaranteed once an order is placed. Contact us immediately at info@zoomytreats.com — if your order hasn't been packed or dispatched yet, we'll do our best to help.

Take photos of the parcel before opening it and contact us within 48 hours at info@zoomytreats.com with your order number and photos.

We may offer a refund, replacement, or store credit for: damaged item upon arrival, wrong item received, missing item, defective product, or other valid concerns subject to review. We cannot accept returns for opened, used, consumed, or change-of-mind purchases.

Email info@zoomytreats.com within 48 hours of delivery with your order number, a description of the issue, and photos or videos if applicable. We aim to review requests within 1–3 business days.

Refund timelines vary depending on your payment method and bank. We'll advise you on the timeline when your request is approved.

Contact us within 48 hours at info@zoomytreats.com with your order number and photos. We'll arrange a replacement or refund as appropriate.

Orders may be cancelled before dispatch only. Contact us as soon as possible at info@zoomytreats.com if you need to cancel.

Email us at info@zoomytreats.com or use our Contact Form.

Please include: your order number or transaction ID, your email address and phone number, and a clear description of your issue. Photos or videos are helpful for product or delivery issues.

We aim to reply within 24–48 business hours. During busy periods or holidays, it may take a little longer.

We'd love to hear from you. Send your feedback via our Contact Form or email us at info@zoomytreats.com. We may use your feedback to improve our Help Center articles and policies.