Shipping Policy
At Zoomy Pets, we aim to process and deliver orders as efficiently as possible while keeping you informed throughout the shipping journey.
Shipping and delivery to Philippine residents only.
Processed within 1 business day after payment confirmation.
Our online store receives orders non-stop and you will receive your order based on the standard delivery times below:
| AREA | DELIVERY TIME |
|---|---|
| Metro Manila | 1 to 3 days |
| Luzon | 2 to 5 days |
| Visayas | 5 to 9 days |
| Mindanao | 6 to 9 days |
*Working days excludes Sundays and Holidays
Tracking provided once shipped. Delivered via SPX Express or other accredited couriers.
1. Order Processing and Confirmation
- Confirmation: Once an order is placed, you will receive an order confirmation through email, SMS, or other available contact channels.
- Timeline: Orders are typically reviewed, processed, and prepared for dispatch within 1 business day after successful payment confirmation, unless otherwise stated.
- Exclusions: Business days exclude weekends and Philippine public holidays unless expressly stated otherwise.
- Delays: Orders placed on weekends, holidays, during major sale events, or outside operating hours may require additional processing time.
- Verification: We reserve the right to delay, hold, cancel, limit, or request verification for orders involving incomplete details, suspected fraud, unusual purchase activity, stock issues, pricing errors, force majeure events, unsupported delivery areas, unverifiable addresses, or other circumstances affecting fulfillment.
2. Shipment Dispatch and Tracking
Once your order has been dispatched to the courier, we may provide a tracking number or shipment reference through email, SMS, messaging platforms, or your customer account where available.
- Updates: Tracking updates depend on courier systems and may not appear immediately after dispatch. Initial scans or movement updates may require additional time to reflect.
- Logistics: Where operationally necessary, we may split an order into multiple shipments, substitute courier routing, or stagger dispatch timing in order to complete fulfillment more efficiently.
3. Shipping Details
We use the name, delivery address, contact number, email address, and delivery instructions you provide to fulfill your order.
- Responsibility: You are responsible for ensuring that all submitted information is accurate, complete, and authorized. Incorrect, incomplete, outdated, or unverifiable information may result in delays, failed delivery, returned parcels, cancellation, or additional charges where applicable.
4. Estimated Shipping Timelines
Delivery timelines begin once the parcel has been dispatched and accepted by the courier. Timelines are estimates only and may vary due to external factors beyond our reasonable control.
Indicative timelines for shipments originating from Metro Manila:
- Metro Manila to Metro Manila: 1 to 3 days
- Metro Manila to Metro Luzon and Greater Manila Area (GMA): 2 to 5 days
- Metro Manila to Visayas: 5 to 9 days
- Metro Manila to Mindanao: 6 to 9 days
Note: Remote, island, limited-service, or high-risk areas may require longer transit times. No delivery date or transit estimate is guaranteed unless expressly confirmed by Zoomy Pets in writing.
5. Shipping Fees
Shipping fees, surcharges, free shipping promotions, minimum spend thresholds, and promotional shipping offers may vary based on destination, parcel size, courier rates, campaign mechanics, and promotional periods. Applicable charges will be shown at checkout where available.
6. Courier Partners
Zoomy Pets may use SPX Express as a preferred courier partner for many shipments. Where operationally necessary or commercially appropriate, we may also use other accredited third-party logistics or courier providers at our discretion.
Deliveries are subject to the schedules, routing, proof of delivery methods, claims procedures, and operational policies of the selected courier. To the extent permitted by law, Zoomy Pets is not liable for delays or service interruptions caused by third-party carriers beyond our reasonable control.
7. Address Changes and Order Modifications
Requests to change the delivery address, contact details, items ordered, or shipping method after an order is placed are not guaranteed and remain subject to processing status, fraud review, stock availability, and courier limitations. Once an order has been packed, endorsed, or dispatched, modifications may no longer be possible.
8. Failed Deliveries and Returned Orders
Orders may be delayed, cancelled, or returned if delivery cannot be completed due to:
- Incorrect or incomplete address details
- Recipient unavailable after reasonable attempts
- Refusal to accept the parcel
- Unreachable contact number
- Unsafe or inaccessible delivery location
- Unpaid charges where applicable
- Other circumstances preventing successful delivery
Returned orders may be subject to re-shipping, storage, restocking, return-to-origin, or handling charges where permitted by law.
9. Damaged, Lost, or Missing Parcels
If your parcel appears damaged, incomplete, or lost in transit, please contact us promptly with your order details and supporting evidence.
Claims may be subject to courier investigation procedures, documentary requirements, filing timelines, and applicable limitations. Delays in reporting may affect available remedies.
10. Data Protection
Shipping-related information is used only as reasonably necessary for fulfillment, delivery, support, fraud prevention, and related operational purposes. Once shared with authorized logistics partners, processing may also be subject to their internal systems and policies.
11. Contact Us
For shipping concerns, tracking support, or delivery-related questions, you may contact us at:
Email: info@cedartreebrands.com